Common Queries

What are your payment options?

We accept payment by credit/debit card, or via PayPal. Please choose your preferred payment method at the checkout.

What is your return policy?

Please contact us at info@dragonseggsoaps.scot if you are in any way unhappy with your purchase. Any goods returned for refund must be unopened, securely packed, and sent at your expense. Your original order details must be included. We cannot refund any returned goods unless we can clearly identify the original purchaser. We will refuse deliveries that are not pre-paid (ie CoD deliveries). Refunds will be issued within 30 days.

If you are unhappy with the quality of your purchase, or it has been damaged in transit, please contact us with your order number and details of the problem, and will do our best to resolve the issue as quickly as possible.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations Act 2013 protects your rights to return goods. This entitles you to cancel your order and return the goods within 14 working days for a full refund (including the original cost of delivery). Please contact us by telephone or email to arrange this. All goods returned must be in a saleable condition, and you are responsible for the cost of return and the risk involved. We recommend you take out sufficient postal/courier insurance to cover the value of the goods. This cancellation policy does not affect your rights where the fault is ours, e.g. the goods are faulty or have been incorrectly described.

Your legal and statutory rights are not diminished in any way by these terms. If any term is automatically omitted from these terms if it is held to be invalid under any rule of law or applicable statute to the minimum extent necessary to comply with the law, while not affecting the enforcibility or validity of the remaining terms.

What offers do you have?

Look out for discount codes on our site and social media as we bring you more incredible scents and colours!

Are your soaps cruelty-free?

Dragon's Egg Soaps was born from a love of the natural environment and all that live in it.

All our soaps, and the things we use to make them, are cruelty-free from start to finish. They are also vegan, eco-friendly and packaged in recycled/recyclable materials. We have chosen our suppliers very carefully to make sure our behind-the-scenes operation is as ethical and low-footprint as our end products and packaging.

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